This may have several reasons:
– There is no price or delivery date available for this address.
– The service does not deliver to this address.
– The carrier associated with the module (see advanced tab) is not the right one. You just have to change it.
– The user display (“hook”) is not hung in the right place. This is quite rare on Prestashop, much less on WooCommerce where an option allows you to change it. This is very useful if you have a checkout plugin like WooFunnel.
– Your module is not connected to the service because your login is not the right one. This is normally indicated.
– You didn’t fill a payment card or your account is blocked. This is very rare.
FAQ Category: Stuart – Delivery 7/7 - WooCommerce
How does the timetable work?
The schedules are broken down by days, you can define daily schedules with breaks. Services start at 9 AM and end at 11 PM in general, although this varies from city to city.
You can also define adjustable preparation times according to the days.
Finally, an advanced mode allows you to stop/start offering same day orders from a certain time. This allows for example to avoid orders too early in the morning or at night that are impossible for you to manage.
You have to indicate the times following the 24:59 format, for example for 9h01 : 09:01
It doesn’t work !
Ha this is unfortunate but certainly not insolvent. Could you clarify and describe a little bit what’s not working? Don’t hesitate to send us your back-office login and FTP (or SSH!) connection so that we can work more efficiently! Don’t hesitate to send us screenshots as well.
We generally answer within 24H working days, 48H during school holidays.
To contact us, please send us a message from the platform on which you purchased the product, so that we can easily centralize the requests and answer you as soon as possible.