Q: I have phantom payment/orders!

Your product reservation time is too short! It should be a minimum of 25 minutes to ensure that customers arriving on the payment page have enough time to pay. At this level, the time is reset to 0 on checkout to avoid any problems. There remains the case where a user takes a long time to pay on an external platform such as PayPal, which we have not yet found a solution for the moment although the problem is extremely rare. We insist on the fact that it is dangerous to use less than 25 minutes.

Q: I have phantom payment/orders!

Your product reservation time is too short! It should be a minimum of 25 minutes to ensure that customers arriving on the payment page have enough time to pay. At this level, the time is reset to 0 on checkout to avoid any problems. There remains the case where a user takes a long time to pay on an external platform such as PayPal, which we have not yet found a solution for the moment although the problem is extremely rare. We insist on the fact that it is dangerous to use less than 25 minutes.

Question 1

I have phantom payment/orders!

admin · Accepted Answer

Your product reservation time is too short! It should be a minimum of 25 minutes to ensure that customers arriving on the payment page have enough time to pay.
At this level, the time is reset to 0 on checkout to avoid any problems. There remains the case where a user takes a long time to pay on an external platform such as PayPal, which we have not yet found a solution for the moment although the problem is extremely rare. We insist on the fact that it is dangerous to use less than 25 minutes.

Question 2

I have phantom payment/orders!

admin · Accepted Answer

Your product reservation time is too short! It should be a minimum of 25 minutes to ensure that customers arriving on the payment page have enough time to pay.
At this level, the time is reset to 0 on checkout to avoid any problems. There remains the case where a user takes a long time to pay on an external platform such as PayPal, which we have not yet found a solution for the moment although the problem is extremely rare. We insist on the fact that it is dangerous to use less than 25 minutes.